{"id":3544,"date":"2016-01-28T15:14:58","date_gmt":"2016-01-28T15:14:58","guid":{"rendered":"http:\/\/localhost\/law\/?page_id=3544"},"modified":"2018-05-21T11:47:32","modified_gmt":"2018-05-21T11:47:32","slug":"support","status":"publish","type":"page","link":"https:\/\/laws.az\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":" [vc_row css=&#8221;.vc_custom_1449052136583{background-color: #ffffff !important;}&#8221;][vc_column]<div class=\"sc_content main\"><div class=\"sc_section\" style=\"margin-top:5em !important;margin-bottom:4em !important;\"><h1 class=\"sc_title sc_title_regular\" style=\"text-align:center;\">Our Support Policy<\/h1><div class=\"columnsWrap sc_columns sc_columns_count_2\" style=\"margin-top:small;\"><div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\">[vc_column_text] <ul>\n<li>To get a pre-purchase advice, you may post in the theme\u2019s forum.<\/li>\n<li>To get a response more promptly, you are recommended to use our Ticket-system.<\/li>\n<li>We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn\u2019t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.<\/li>\n<\/ul> [\/vc_column_text]<\/div><div class=\"columns1_2 sc_column_item sc_column_item_2 even\">[vc_column_text] <ul>\n<li>Please note! We do not provide support, if you do not have the purchase code.<\/li>\n<li>Item support does not include:\n<ol>\n<li>Customization and installation.<\/li>\n<li>Support for third party software and plugins.<\/li>\n<\/ol>\n<\/li>\n<\/ul> [\/vc_column_text]<\/div><\/div><\/div><div class=\"sc_line sc_line_style_solid\" style=\"border-top-style:solid;border-top-color:#dddddd;\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; scheme=&#8221;light&#8221;][vc_column]<div class=\"sc_content main\"><div class=\"sc_section\" style=\"margin-top:3em !important;margin-bottom:4em !important;\"><h1 class=\"sc_title sc_title_regular\" style=\"text-align:center;\">How to use our Support System<\/h1>[vc_column_text css=&#8221;.vc_custom_1453904199552{margin-top: 15px !important;margin-bottom: 10px !important;}&#8221;] <p style=\"text-align: center;\">ThemeRex\u00a0technical support is always there to assist their users with all the technical questions regarding ThemeRex products. [\/vc_column_text]<div class=\"columnsWrap sc_columns sc_columns_count_2\" style=\"margin-top:tiny;\"><div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\"><figure class=\"sc_image  sc_image_shape_square\"><img decoding=\"async\" src=\"3550\" alt=\"img\" \/><\/figure><\/div><div class=\"columns1_2 sc_column_item sc_column_item_2 even\">[vc_column_text css=&#8221;.vc_custom_1526903099844{margin-top: 20px !important;}&#8221;] <ol>\n<li>In the \u2018Item Details\u2019 there is a clickable banner \u201cSupport Sys\u201d, which leads you to tickets.<\/li>\n<li>Or you may simply follow\u00a0this link: <a href=\"http:\/\/themerex.ticksy.com\" target=\"_blank\" rel=\"noopener\">themerex.ticksy.com<\/a>.<\/li>\n<li>Enter your purchase key and register in the system.<\/li>\n<li>To avoid a confusion, please use your own ThemeForest login in Support System.<\/li>\n<li>Fill out the ticket form.<\/li>\n<\/ol> [\/vc_column_text]<\/div><\/div><\/div><div class=\"sc_line sc_line_style_solid\" style=\"border-top-style:solid;border-top-color:#dddddd;\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1449069687256{background-color: #ffffff !important;}&#8221;][vc_column]<div class=\"sc_content main\"><div class=\"sc_section\" style=\"margin-top:2em !important;margin-bottom:4em !important;\"><h1 class=\"sc_title sc_title_regular\" style=\"text-align:center;\">How to find a purchase key<\/h1><div class=\"columnsWrap sc_columns sc_columns_count_2\" style=\"margin-top:small;\"><div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\"><figure class=\"sc_image  sc_image_shape_square\" style=\"margin-top:tiny !important;\"><img decoding=\"async\" src=\"3551\" alt=\"img\" \/><\/figure><\/div><div class=\"columns1_2 sc_column_item sc_column_item_2 even\">[vc_column_text] <ul>\n<li>Open the &#8220;downloads&#8221; tab in your account.<\/li>\n<li>Find our theme in the list of products.<\/li>\n<li>Click &#8220;download&#8221; button, and in the drop-down menu select &#8220;license certificate &amp; purchase code&#8221;.<\/li>\n<\/ul> [\/vc_column_text]<\/div><\/div><\/div><div class=\"sc_line sc_line_style_solid\" style=\"border-top-style:solid;border-top-color:#dddddd;\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; scheme=&#8221;light&#8221;][vc_column]<div class=\"sc_content main\"><div class=\"sc_section\" style=\"margin-top:2em !important;margin-bottom:3em !important;\"><h1 class=\"sc_title sc_title_regular\" style=\"margin-bottom:tiny;text-align:center;\">Hosting<\/h1><h4 class=\"sc_title sc_title_regular\" style=\"margin-top:small;margin-bottom:small;text-align:center;\">Recommended hostings:<\/h4>[vc_column_text css=&#8221;.vc_custom_1449071203295{margin-top: 30px !important;}&#8221;] <p style=\"text-align: center;\">ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with \u201cone-click install\u201d feature. In that case, you are always welcome to contact our support team to get qualified help. [\/vc_column_text]<div class=\"columnsWrap sc_columns sc_columns_count_2\"><div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\" style=\"text-align:center;;\">[vc_column_text] <p style=\"text-align: center;\"><a href=\"https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex\" target=\"_blank\" rel=\"noopener\">http:\/\/www.inmotionhosting.com<\/a><\/p>\n<p style=\"text-align: center;\">Get more than <strong>30% discount<\/strong> on a hosting plan. [\/vc_column_text]<\/div><div class=\"columns1_2 sc_column_item sc_column_item_2 even\" style=\"text-align:center;;\">[vc_column_text] <p style=\"text-align: center;\"><a href=\"https:\/\/mediatemple.net\/\" target=\"_blank\" rel=\"noopener\">http:\/\/mediatemple.net<\/a> [\/vc_column_text]<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row] ","protected":false},"excerpt":{"rendered":" [vc_row css=&#8221;.vc_custom_1449052136583{background-color: #ffffff !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; scheme=&#8221;light&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1449069687256{background-color: #ffffff !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; scheme=&#8221;light&#8221;][vc_column][\/vc_column][\/vc_row] ","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yst_prominent_words":[],"class_list":["post-3544","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/pages\/3544\/"}],"collection":[{"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/users\/5\/"}],"replies":[{"embeddable":true,"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/comments\/?post=3544"}],"version-history":[{"count":0,"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/pages\/3544\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/media\/?parent=3544"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/laws.az\/en\/wp-json\/wp\/v2\/yst_prominent_words\/?post=3544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}